Meals on Wheels of Durham and I wanted to share our appreciation with you for the use of the MOW Scheduler. This tool has provided us the opportunity to streamline our process of scheduling drivers to deliver 28 routes a day, Monday thru Friday. I have over 200 volunteer drivers on my schedule with a variety days that they deliver in a month's time. This is the first program that has allowed us to schedule someone on the 1st Monday and others on the 3rd, 4th & 5th Tuesday as well as any other combination you can imagine. Scheduling used to take me up to 3 hours a day; with the MOW Scheduler, I spend an average of less than 30 minutes. Also, the follow up support from your team has been awesome.

Since we started using the Scheduler application, juggling 40 delivery routes and kitchen jobs -- and 300 volunteers and staff -- has become much easier.

One of the critical tasks that a home delivered meal program needs to perform is volunteer management and scheduling. Meals on Wheels of Durham has been looking for a robust and flexible solution to this problem for several years. The MOWScheduler has proven to be that tool. It has freed almost 12 hours a week of our volunteer manager's time. This allows her more time to spend on other essential tasks - such as recruitment and retention. Kudos to your team for the development of this very useful product!

This system has been a great help to us as we increase the number of meals delivered, grow our volunteer roster, and expand our coverage area.

We deliver meals 365 days a year in five counties, with 38 drop-off/pick-up locations and on 200+ routes. We do that with the help of 900 different individuals each month. To manage services at this scale efficiently, it's critical that everyone on our team be on the same page with accurate, fresh information at all times. MOW Scheduler has enabled us to do that. It enabled us to have multiple users work simultaneously, 24x7, from any place where there's internet, to update job assignments and share results instantly across the organization. We are very happy with the choice of MOW Scheduler. It has met all our expectations, and more. One unexpected and notable plus has been that volunteers who cannot commit to a regular route can pick up an assignment themselves whenever their schedules permit. That flexibility has attracted a whole different kind of volunteer for us!

For us, scheduling drivers for more than a hundred routes that spread over multiple geographical areas used to mean a whole lot of paperwork, pencils, and time. With little shared knowledge and visibility across four different service centers, it was quite difficult to keep track of changes in volunteer scheduling. The MOW Scheduler allowed us to move the entire volunteer scheduling process into a paperless, collaborative, online environment where everyone on the team can see up-to-the-minute scheduling changes at all times. The functions in MOW Scheduler are intuitive and user-friendly, which made staff training really easy and the whole paper-to-digital transition relatively short, painless and complaint-free. The new system has saved hours of staff time for us each day, and created insights to improvement opportunities through the performance metrics and reports it provides.